How to Order
1. Minimum Order is $50 USD and Orders over $200 are eligible to receive a 20% discount.
Because we must travel to varios towns to purchase our handmade miniatures, it is not time and cost effective for us to sell orders under $50 USD. It is also not cost effective for you, our customer, as shipping from Mexico can be costly for these small orders.
2. E-Mail Marianne Carlson mariannecarlson@gmail.com with the following information or call (from outside Mexico add 01152) 376 765 7485.
- Your name, address, and telephone number
- Item numbers/name and description of the of the item/s you wish to order
- Quantity
- Is there a time constraint on your order - do you have a particular date you need to have the item/s?
3. We will check inventory to see if that item is in stock and then re-contact you by email. If the item/s need to be custom ordered, we will explain in our email timeframe, etc.
4. Email us again as to whether or not you wish to place the order.
5. We will then bill you via Paypal (unless you have specified an alternative method of payment - see below).
6. Once you payment has been made, it will be shipped immediately via the shipping method you have chosen.
7. We will keep in touch by e-mail continuously until your order ships and is confirmed as received by you.
Payment Options
PayPal
We choose to use Paypal because accepting direct credit card sales is very expensive here in Mexico. Paypal offers many methods of payment - use your bank account, credit card, and others.
Setting up a Paypal account is free and very easy - just follow the instructions sent with our Paypal invoice.
Using Paypal is FREE. If you wish to set up a Paypal account before you order, click on the PayPal logo above and you will be automatically transferred to PayPal. Instructions will be given on how to sign up.
We realize there have been alot of hoopla about Paypal problems, however, we have never had a problem and find them very reliable, fast, and secure.
Shipping Options
Mexico
Postal System
We highly recommend using the Mexican Postal System, which
has been greatly improved over the years, and what used to take a month,
now takes 1-2 weeks. However, we DO NOT guarantee delivery within a certain
period of time, especially during holidays.
We send your order "registered," however, we are NOTresponsible for items lost in the mail - we have found this method of shipping very reliable and have never had a shipment lost to-date.
Federal
Express/UPS/DHL
If you want your order immediately, there are the shipping
options of Federal Express, UPS or DHL, however, these methods are expensive,
especially if you are ordering quantities of pottery.
Packing
We pack your order ourselves to ensure that it is properly done. All care
is taken to ensure you receive your order in good condition. To-date,
the only order we have had damaged was one opened in customs in England
- THEY did not repack the package correctly.
Damaged Items/Returns or Exchanges
If we shipped to you using Federal Express, DHL or UPS and your package
arrives damaged, you will need to file a claim with the shipper IMMEDIATELY
following their guidelines. Contact them and DO NOT throw the packaging
away. If the box looks damaged when you receive it, ask the driver
to wait and open it in front of the driver to inspect for damages.
Unfortunately, when dealing with a foreign country it is not monetarily reasonable to offer a money-back guarantee, however, we want you to be satisfied with our products. If you are dissatisfied with any item you order, e-mail us and we will find a solution on a case-by-case basis.