Things you should know before ordering miniatures with MexicoEtc

How to Order

1. E-Mail Marianne Carlson the following information:

• Your name, address, and telephone number
• Item number(s) of the miniatures you wish to order
• Description/name of item you wish to order
• Quantity of each item you wish to order
• Method of shipment you desire

Note: If you have a color preference on an item marked "we select",  let us know and if possible, we will send you the color of your choice.

2.  We will total your order and e-mail a confirmation to you. 
3.  When you get the confirmation, make your payment (see  methods of payment below).
4.  We will e-mail you after your order has shipped.

Note: If there is a miniature not shown you would like to purchase, e-mail us with a complete description of the item and we will let you know if we are able to find it for you.

Methods of Shipment

UP to Six Weeks for Delivery - Mexico Postal System: If you choose this method of shipping, we are not responsible for  items lost in the mail, however, we have found this method of shipping very reliable and have never had a shipment lost to-date. Items shipped in this manner may take up to a month to arrive.

Cost of Shipping to U.S./Canada via Mexico Postal System:
                         100 - 300 grams $25.00
                         500 grams-1 kilo $20.00
                         300 - 500 grams $30.00
                           (*1 Kilo = 2.2 pounds)
NOTE: We realize our shipping costs may seem high but remember we are shipping to you from a foreign country. If your order only consists of a few items, we suggest you go together with a friend and share the shipping costs between you.

Two Day Delivery

UPS Air Freight (includes $100 worth of insurance)
Cost of Shipping to U.S./Canada via UPS Air Freight: 1 kilo or less  $42.00

Countries other than the United States or Canada: We will ship anywhere in the world. E-mail us your order and we will let you know what your shipping charges will be before you  make any payment.

Payment can be made in the following ways:

PayPal

1. It is easy to set up your free PayPal account.
2. Click on this PayPal link and you will be automatically transferred to PayPal.  Instructions will be given on how to sign up.
3. We realize there have been alot of hoopla about Paypal problems, however, we have never had a problem and find them very reliable, fast, and secure.

Returns/Exchanges: Our items are very inexpensive and because the cost to return an item would be more than the cost of the item itself, we do not have a return or exchange policy. If you have special circumstances, e-mail us with a complete explanation and we will determine policy changes on a case-by-case basis.

Size of Miniatures: All measurements are approximate as all items are handmade and may differ one from the other.  Measurements are given as close as possible to the real size of the item. Be sure you read each description as some items are not actually to-scale but we offer them because they are unusual and might possibly fit into your collection.

Backorders: We do not handle backorders. If your item is unavailable, we will notify you by e-mail and delete it from the order before you make your payment.

Questions/Comments/Suggestions: Please feel free to e-mail us any time with questions, comments or suggestions.

Customer Satisfaction: Unfortunately, when dealing with a foreign country it is not always monetarily reasonable to offer a money-back guarantee, however, we want you to be satisfied with our products. If you are dissatisfied with any item you order, e-mail us and we will find a solution on a case-by-case basis.

E-Mail your order:   mariannecarlson@gmail.com

Telephone  Marianne Carlson 01152 376 765 7485 (also fax)